Return Policy

We hope you love every Verunexa piece you receive. If your order is not quite right, please review our return and exchange guidelines below before contacting us.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it. We will do our best to help. However, once an order has been processed, packed, or shipped, cancellation may no longer be possible.

Return Window

Eligible items may be returned within 30 days after delivery. Return requests made after this period may not be accepted.

Return Conditions

To be eligible for a return, items must be unworn, unwashed, unused, undamaged, free of perfume, makeup, deodorant marks, pet hair, or other signs of wear, and returned with original tags and packaging when applicable.

Non-Returnable Items

Final sale items, gift cards, intimate items, accessories marked as non-returnable, and items without original tags or packaging may not be eligible for return unless required by applicable law.

How to Start a Return

To start a return, please contact our customer support team at verunexa@outlook.com with your order number, the item you would like to return, and the reason for return. If your return is approved, we will provide instructions for sending the item back.

Return Shipping Cost

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item sent by Verunexa. We recommend using a trackable shipping service, as we are not responsible for return packages lost in transit.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Please note that original shipping fees, if any, may be non-refundable unless the return is caused by our error.

Late or Missing Refunds

If you have not received an approved refund yet, please first check your bank account and contact your credit card company or payment provider. It may take additional time before the refund is officially posted. If you have completed these steps and still have not received your refund, please contact us for assistance.

Exchanges

If you need a different size or color, the fastest option is to return the eligible item and place a new order for the preferred item, subject to availability.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and clear photos so we can help resolve the issue.

Gifts

If an item was purchased as a gift, return eligibility and refund handling may depend on the original order information and payment method. Please contact us with the order details so we can assist.

Contact Us

If you have any questions about returns or exchanges, please contact our customer support team at verunexa@outlook.com. Please include your order number if your message is about an existing order.